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Breakthrough Process Redesign: New Pathways to Customer Value
C.B.Adair, B.A.Murray
New York: AMACOM, 1994
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The authors focus on four routes to reengineering success: how to choose the right
processes for reenginnering based on customer-focussing organizational vision and
strategies; how to analyze process precisely and in quantitative terms; how to apply
the appropriate improvement tools; how to develop management competencies to achieve
organizational success in process redesign.
Содержание
Preface: Breakthrough Process Improvement
Acknowledgments
1. Competing by Redesigning Business Processes
2. Understanding Business Processes
3. Refocusing the Business for Process Redesign
4. Determining Customer and Client Values
5. Developing Goals and Chartering the Team
6. Creating a Value-Added Flow Analysis
7. Analyzing Processes for Breakthrough Improvement
8. Taking the Mystery Out of Problem Solving
9. Implementing Innovative Process Redesign and Measuring for Success
10. Leading Successful Process Redesign From the Middle
11. How to Become a Leader of Innovation
Appendix: Assessing the Organization's Readiness
Index
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